If you receive a case of wine with one or more broken bottles, simply email me a photo of the damaged bottle(s) within 2 working days of the date of delivery and I will issue you with the relevant replacement bottle(s) at no additional charge. Artis Wines does not warrant against any property damage or personal injury caused by the broken bottle(s).
Refund Policy / Quality Guarantee
In the rare instance that you are not satisfied with a wine purchased from Artis, I am more than happy to provide you with a full refund for purchases of the relevant wine (excluding freight costs).
You must let me know that you are not satisfied within 14 days of buying the wine and I’ll refund you in full (excluding freight costs) an amount equal to the value of your remaining unopened bottles plus one opened bottle only.
You will be required to return the remaining unopened bottles of the wine in question to me in Stepney for a quality inspection, and you will assume responsibility of risk and all associated freight costs. All refunds are processed within 7 days from the date that the remaining wines are returned to me.
If I reasonably believe that a buyer is abusing my Quality Guarantee, I reserve the right to suspend or cancel the Refund Policy / Quality Guarantee in relation to that buyer and cancel any pending orders.
Risk of damage, loss or deterioration to product passes to the buyer upon delivery and therefore no refunds are offered for products that are damaged after delivery.
I only deliver wine to addresses within Australia.
After ordering online, you will receive an email confirmation containing your order details. I will then attempt to deliver your purchase/s personally, or via a courier service. Depending on your location within Australia, the delivery time will vary between 1 and 10 days. Further delays may be encountered due to natural disasters, such as floods or bushfires, or during heat waves. Generally, I will contact you via email if such a delay is likely to occur.
Pricing is Australian Dollars (AUD)
License Number 50819378
Liquor Act 1982 – It is an offence to sell or supply to or to obtain liquor on behalf of a person under the age of 18 years.
I take the privacy of your information seriously!
The information that is collected about you is used to help me provide the best level of service for you. The information collected from you is strictly confidential.
I do not sell, rent, loan, trade or lease the addresses stored in my database to any third parties. I may use your information to send you out promotional material, which you may find of interest.
If you do not wish to receive any of this material, you may simply return the correspondence and no further material will be sent to you.
All of the information enclosed on this website is accurate at the time of publishing, but may, at any time, be altered. All promotions listed are subject to availability and may have special terms and conditions attached to them.
The information published on this website is intended to provide general information in summary form. Users should make their own judgments and/or seek independent advice when evaluating the accuracy and usefulness of the information provided on this website.
You assume all risks associated with the use of the website including risk of computer, software or data being damaged by any virus which may be transmitted via the website or your access to it and the risk that the content of this website complies with laws of any country outside Australia.
We reserve the right to revise the information and data on this website without notice.
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